User Stories are a good way to quickly visualise and define user requirements. You must approach this in terms of role, rather than user level (as a user may or may not have multiple roles).
1. As a helpdesk administrator, I want to be able to edit all helpdesk users personal details.
2. As a helpdesk administrator, I want to be able to generate monthly performance reports for all helpdesk users.
3. As a helpdesk administrator, I want to be able to add tickets for any department.
4. Etc….
Below is short presentation on User Stories:
User Stories
View SlideShare presentation or Upload your own. (tags: development web)
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