Chick-Fil-A: Fast Food With Five Star Service — Part II of II

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In the second part of his interview with 1to1 Media Managing Editor Elizabeth Glagowski, Chick-Fil-A’s Michael McCatheren discusses the restaurant chain’s social media strategy, details some impressive customer stories, and explains the company’s approach to customers in this changing economy. Learn about customer strategy at www.1to1media.com … chick-fil-a “michael mccatheren” “social media strategy” “customer service” [...]
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Oct 20, 2009
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In the second part of his interview with 1to1 Media Managing Editor Elizabeth Glagowski, Chick-Fil-A’s Michael McCatheren discusses the restaurant chain’s social media strategy, details some impressive customer stories, and explains the company’s approach to customers in this changing economy. Learn about customer strategy at www.1to1media.com … chick-fil-a “michael mccatheren” “social media strategy” “customer service” [...]
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