Thank you Apple

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Fantastic. Seth Godin says what David Armano, Mark Earls, Jackie Danicki and myself have been banging on about for not a little while.(Seth Godin, the first law of mass media)One by one, the mass marketers have insisted on robocalling, spamming, jingling and lying their way into our lives. The pronoun morphs from "you" to "me" to "us" to "the corporation" ... The public works tirelessly to flee to actual interactions between real people, and our organizations work even more diligently (and with more leverage) to corporatize and anonymize the interactions. The irony, of course, is that an organization with guts can go in the opposite direction and win. Image by Steam Talks via flickrIt's that last line that should be getting your action hands twitching.Here's what you should do.Here's how you can think about it.FasterFuture is regularly updated by David Cushman
Aug
2008

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Image via WikipediaI have been liberal with my complaints about Apple's poor responsiveness to iPhone issues raised through social media. It seems as if they aren't listening. I'm pretty sure they must be - they just don't go in for all that messy responding stuff. Shame. But, that said, when you run out of patience in waiting for a response via social media and take up an issue with the applecare team, it may take a number of calls and emails, a little time and effort, but the guys at the other end of the phone do make you feel like they are on YOUR side. Which is nice. I won't bore you with how we ended up with Apple agreeing to send me a nice pink shuffle ( I reckon my four-year-old daughter is ready for her first ipod, she certainly thinks she is) and a very fetching Ted Baker leather case for my iphone, but they did - and they have. And they've followed up to make sure they have arrived. And now I'm feeling all warm about Apple again - particularly as the shuffle has worked so brilliantly with my pc this evening as I stack it up with High School Musical tracks... (I wish my iphone worked as well with my pc!) So, thank you apple. But really this is a thank you to a human being, who by their human interactions has given me a new faith in apple. Thank you Sean Granville. Roughly £70 worth of goods and a quality customer service experience has turned me from someone who may well never have bought another Apple product ever to someone who is likely to carry on cluttering their home with apple prods ad infinitum. Not just me, but now my daughter too. You cannot place too high a value on human interaction! Related articles by ZemantaWhy the Japanese Hate the iPhone | Gadget Lab from Wired.com (tsurch.com)Satisfied and Tickled, Too (mkbergman.com) FasterFuture is regularly updated by David Cushman
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